‘Kaizen’ is a Japanese word term for continuous improvement. In order to maintain a healthy, business aligned and valuable knowledge platform, there is a need to have clear alignment across all knowledge sources on an on-going basis, for a typical large organisation this can be spread across:
- Enterprise Social.
For the purpose of this blog post, let’s assume that these services will be delivered by SharePoint (knowledge and collaboration) and Yammer (Enterprise Social) and yes I know that there is cross-over between those platforms.
Experience shows that the area that will reap most value from continuous improvement is:
- Meta Data.
For the purpose of this post we will be looking at Knowledge from an Information Governance perspective and focus the scope on proactive management and maintenance of meta data.